EXCHANGES RETURNS

At Zenstellar, your satisfaction is our priority. We provide a transparent and fair policy to ensure a smooth shopping experience.

1. Return & Exchange Eligibility

You may request a return or exchange within 30 days of receiving your order under the following conditions:

• Items must be unused, unworn, and in original packaging with all tags, accessories, and manuals included.

• Custom or personalized items cannot be returned or exchanged unless defective.

• Proof of purchase (order number or receipt) is required.

2. Return Process

Step 1: Contact us at info@zenstellarshop.com within 30 days of receipt.
Step 2: Our support team will provide you with the return form and return address.
Step 3: Securely pack the item and ship it back to the provided address.
Step 4: Once received and inspected, we’ll process your refund or replacement within 7 business days.

💡 Refunds are issued to your original payment method. The actual time for funds to appear may vary depending on your bank.

3. Shipping Fees & Responsibility

Please note: Original shipping costs are non-refundable, unless the return is due to our error.

4. Order Cancellation

• Orders can be canceled within 72 hours after purchase or before shipment.

• Once your order has shipped, cancellations are no longer possible—please follow the return procedure above.

• Refunds for canceled orders will be issued within 7 business days to your original payment method.

5. Refund Timeline

• Refunds will be processed within 7 business days after we receive your return.

• Depending on your payment provider, refunds may take 5–10 additional business days to appear in your account.

6. Contact Us

For any questions about your return or exchange, please contact:

📩 Email: info@zenstellarshop.com

We’ll respond within 1–2 business days to assist you.